SPA ETIQUETTE

Please arrive 15 minutes prior to your scheduled appointment time. If you arrive late, we cannot guarantee the full length of your service.

For spa appointments that are longer than one hour or for multiple appointments in one day, we do ask that you provide us with a credit card to reserve your appointment time. Your card will not be charged unless you fail to meet our cancellation policy.

As a courtesy, you will receive a confirmation of your reservation prior to your arrival. If you need to cancel or reschedule, a 24-hour advance notice is required, or we reserve the right to charge a 50% service fee. A 48-hour advance notice is required for any cancellation of spa packages, spa parties and multiple treatments lasting more than 2 hours. Insufficient notice may result in a charge of up to 100% of the service value. No-Shows are subject to a 100% charge.

Please respect the tranquility of our spa environment by turning off your cell phone during your visit to maintain a serene ambiance. Also, please note that all treatments require the removal of jewelry. We recommend you leave your valuables at home; we are not responsible for lost items.

Payments are accepted in the form of cash, checks, and most major credit cards. Skin Deep Gift cards contain values which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at the time of use and the available balance will be applied to the transaction. Redemption of the gift card is subject to certain restrictions and a 12 month expiration date. This card is non-refundable and may not be redeemed for cash. Skin Deep Salon & Spa is not responsible for any lost, stolen, damaged, or unauthorized use of the gift card. Day of Beauty, Series Packages are not refundable but can be converted into spa credit. There will be a $50.00 fee if a check is returned for insufficient funds. 

Gratuities are not included in the price of any service, package, or gift certificate (unless stated). For those wishing to show appreciation for a job well done or a service enjoyed, gratuity envelopes are available at the front desk of the spa. We ask that you please bring either cash or a check for the gratuity.

Thank you for visiting our spa online. We hope to see you soon!